Refunds & Returns Policy – Ijoycigs.com
Last Updated: July 11th 2025
Thank you for shopping at Ijoycigs.com.
We aim to ensure every customer has a smooth, satisfying experience. If you are not completely happy with your purchase, this policy outlines how returns, refunds, and exchanges are handled.
1. Return Eligibility
Due to the nature of vaping products and hygiene regulations, we can only accept returns under the following conditions:
a. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Order number
- Photos or video showing the issue
- A brief description of the problem
We will replace the item or issue a refund after reviewing the claim.
b. Unopened & Unused Items
We may accept returns for unopened, unused products in their original packaging within 7 days of delivery.
Products must be:
- Sealed
- Unused
- In original, undamaged packaging
Return shipping costs are the customer’s responsibility unless the return is due to our error.
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or refunded:
- Opened or used devices
- Disposable vapes
- E-liquids
- Coils and pods
- Clearance items
- Any product showing signs of tampering
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, you will receive:
- A refund to your original payment method
- Or store credit (if preferred)
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
If rejected, we will return the product to you at your request.
4. Exchanges
We only replace items if:
- They arrive defective
- They arrive damaged
- You received the wrong product
If eligible, we will send a replacement at no extra cost.
5. Order Cancellation
Orders can be canceled before they are shipped.
Once the order has been processed or shipped, cancellations are no longer possible.
If the order is canceled in time, a full refund will be issued.
6. Shipping Costs
- Shipping fees are non-refundable unless the return is due to our mistake.
- For voluntary returns (unwanted items), the customer is responsible for return shipping.
7. Incorrect Address or Delivery Issues
We are not responsible for:
- Packages delivered to an incorrect address provided at checkout
- Lost or stolen packages after successful delivery
Please ensure your address is accurate before placing your order.
8. How to Start a Return or Refund Request
To initiate a return, exchange, or refund, contact us at:
Email: [Add Email]
Customer Support: [Add Contact Info]
Include:
- Your order number
- Photos (if applicable)
- Reason for the request
Our support team will respond within 24–48 hours.
9. Policy Changes
We may update this Refunds & Returns Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.